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F&B

Driving 70% Sales Growth and Customer Retention with an Advanced Online Ordering System

AgileTech Vietnam collaborated with a leading restaurant chain to design and develop an advanced Online Food Ordering System. The project aimed to enhance customer satisfaction, streamline restaurant operations, and support the client’s ambitious growth goals in the competitive food service industry.

Driving 70% Sales Growth and Customer Retention with an Advanced Online Ordering System
Client
BMin
Engagement
Outsourcing
Project budget
$20K - $100K
Duration
4 Months
Team size
10+ experts
Delivered
2022
Industry
F&B

What changed

Full results
  • 30%Increase in sales
  • 50%Streamlined logistics cut errors
  • 20%Improvement in fulfillment times

Challenges

Developing an advanced online food ordering system presents several key challenges. Balancing cost-effectiveness with scalability and seamless performance is crucial. Integrating with existing POS and inventory systems requires careful execution, while ensuring mobile optimization and compliance with data security standards is essential.

Operationally, the system must offer real-time inventory tracking, optimized delivery logistics, and accurate digital menus. Delivering a personalized, user-friendly experience with secure payment options adds complexity, as does promoting customer adoption amidst strong competition. Post-launch, ongoing system maintenance and scaling to support growth remain critical for sustained success.

AgileTech’s Solutions

For Restaurants

Centralized Order Management

AgileTech’s solution simplifies order handling with a unified dashboard that offers real-time tracking, allowing managers to oversee every stage of the order lifecycle, from placement to fulfillment, complete with automatic status updates for new, ongoing, or completed orders. The platform ensures cross-platform synchronization, seamlessly integrating with web, mobile, and kiosk systems for consistent data flow across all channels. Additionally, it streamlines communication with immediate notifications to kitchen staff and delivery personnel, reducing delays and improving service efficiency.

Inventory Management

Inventory optimization is crucial for minimizing waste and ensuring customer satisfaction, and AgileTech’s inventory module addresses these needs effectively. It features dynamic stock monitoring with real-time updates, ensuring accurate inventory counts and automatically generating alerts when stock levels fall below a set threshold. The module also integrates directly with Point of Sale (POS) systems, aligning inventory data with sales to reduce errors like overselling or stock discrepancies. Additionally, smart forecasting uses historical sales data to predict demand trends, helping restaurants prepare and plan procurement more efficiently.

Delivery Optimization

Efficient delivery operations are crucial for modern restaurants, and AgileTech addresses this need with innovative solutions. Delivery zoning tools allow managers to optimize service areas, improving resource allocation and delivery speeds. Advanced geolocation, powered by Google Maps API, enhances route planning, reducing delivery times while minimizing fuel costs and environmental impact. Additionally, a dynamic driver assignment algorithm ensures timely dispatch by selecting delivery personnel based on proximity and availability. These features streamline operations, ensuring faster and more efficient service.

Scalability & Security

AgileTech ensures systems remain robust, secure, and adaptable to growth through a combination of advanced technologies. Cloud hosting on AWS provides a scalable infrastructure, capable of handling peak traffic and ensuring uptime during high-order volumes. End-to-end encryption safeguards sensitive data, including payment details, in compliance with industry security standards such as PCI DSS. Additionally, the platform’s modular architecture allows restaurants to easily add new features as their business needs evolve, without disrupting current operations.

For Customers

Personalized User Experience

AgileTech’s platform leverages AI to deliver a highly personalized and inclusive customer experience. Through AI-driven personalization, it tailors product recommendations based on browsing history, past orders, and user preferences, boosting both satisfaction and sales through effective upselling opportunities. The platform also supports multiple languages, broadening its accessibility to global audiences and fostering customer loyalty. Additionally, AgileTech’s dynamic AI adapts recommendations and promotions based on regional trends, ensuring relevance for diverse user bases and enhancing cultural alignment.

Intuitive Design

User-centric design principles ensure a seamless and effortless experience on the platform. Streamlined navigation with simple, uncluttered menu layouts helps users quickly find what they need, while advanced search filters allow for precise queries. Intuitive customization tools enable customers to modify their orders, such as adjusting ingredients or portion sizes, ensuring a personalized dining experience. Additionally, quick account setup via social logins (Facebook, Google) or email removes barriers, encouraging first-time users to engage immediately.

Effortless Ordering

The ordering process is designed to be stress-free and transparent, guiding users through a clear, step-by-step flow with progress indicators to ensure confusion-free transactions. Real-time updates notify customers at each stage, confirmation, preparation, dispatch, and delivery, keeping them informed and reducing anxiety about timing. Additionally, flexible systems allow users to modify their orders, as long as the preparation stage allows for changes, offering further convenience and peace of mind.

Flexible Payments

AgileTech’s platform offers secure and diverse payment options, ensuring both convenience and trust for users. It integrates with popular payment gateways like Stripe, PayPal, and regional systems, catering to a wide range of preferences. Additionally, it securely stores customer payment details for quick, repeat transactions, reducing friction during reordering. Transaction transparency is prioritized, with immediate payment confirmations and detailed receipts that build confidence in the platform’s reliability.

Restaurant dashboard of the BMin online ordering system
Order management screens of the BMin online ordering system
Customer ordering experience of the BMin online ordering app
Checkout and payment flow of the BMin online ordering app

Technologies Used

ReactJS logo

Frontend

React.js for dynamic, responsive interfaces.

Node.js logo

Backend

Node.js and Express for scalable, high-performance operations.

Database

MongoDB for flexible, real-time data management.

AWS logo

Cloud Hosting

AWS for scalability and reliability.

Geolocation Services

Google Maps API for efficient delivery routing.

Payment Systems

Stripe and PayPal APIs for secure transactions.

Project Outcomes

The implementation of the online food ordering system delivered remarkable results, including a 30% increase in sales within the first quarter post-launch. Enhanced delivery logistics reduced errors by 50%, while faster order processing led to a 20% improvement in fulfillment times, significantly boosting customer satisfaction. Additionally, personalized offers and loyalty programs increased customer retention rates by 40%, demonstrating the system’s impact on both operational efficiency and customer engagement.

30% Increase in sales within the first quarter post-launch
50% Streamlined logistics cut errors
20% Improvement in fulfillment times
40% Increase in customer retention rates

Post-launch Support

AgileTech provided comprehensive post-launch support, including:

  • Regular updates for system enhancements and security.
  • Dedicated troubleshooting and feature addition services.
  • Staff training sessions to ensure the client’s team could maximize the platform’s capabilities.

Project Images

Screens from the delivered product, as published in the original AgileTech case study.

Frequently Asked Questions

Who was the client for this online ordering system?

The client is BMin, a leading restaurant chain. AgileTech Vietnam designed and developed an advanced Online Food Ordering System to enhance customer satisfaction, streamline restaurant operations, and support the client’s growth goals in the competitive food service industry.

How long did the project take and how large was the team?

The project was delivered in 4 months by a team of 10+ experts, within a $20K to $100K budget range, and was completed in 2022 under an outsourcing engagement.

What results did the online ordering system achieve?

The system delivered a 30% increase in sales within the first quarter post-launch, a 50% reduction in delivery errors, a 20% improvement in fulfillment times, and a 40% increase in customer retention rates.

What technologies power the platform?

React.js for the frontend, Node.js and Express for the backend, MongoDB for real-time data management, AWS for cloud hosting, Google Maps API for delivery routing, and Stripe and PayPal APIs for secure payments.

How does the system help restaurant operations?

It provides centralized order management with a unified real-time dashboard, dynamic inventory monitoring with POS integration and smart forecasting, and delivery optimization with zoning tools, geolocation routing, and a dynamic driver assignment algorithm.

How does the platform improve the customer experience?

AI-driven personalization tailors recommendations from browsing history and past orders, streamlined navigation and customization tools simplify ordering, real-time updates cover every stage from confirmation to delivery, and flexible payments run through Stripe, PayPal, and regional gateways.

How is the system secured and scaled?

Cloud hosting on AWS handles peak traffic, end-to-end encryption safeguards sensitive data including payment details in compliance with PCI DSS, and a modular architecture lets restaurants add new features without disrupting current operations.

What support did AgileTech provide after launch?

AgileTech provided comprehensive post-launch support: regular updates for system enhancements and security, dedicated troubleshooting and feature addition services, and staff training sessions so the client’s team could maximize the platform’s capabilities.

The Reviews Behind Our Case Studies

Independent reviews from Clutch and DesignRush. Every review below is shown in full and links back to its source platform so you can confirm it yourself.

5.0
Jun 2025

“Their proactive communication, flexibility, and technical expertise stood out throughout the project.”

AgileTech Viet Nam used React Native to develop an iOS and Android app for a real estate platform. The team integrated the app with the client’s backend and implemented property search features. AgileTech Viet Nam’s high-quality work resulted in a 30% increase in user registrations and over 1,000 app downloads within the first month. The team delivered on time, provided regular updates, and responded to feedback. Their flexibility and proactive communication impressed the client.

30% more sign-ups and 1,000+ downloads in the first month

5.0
May 2026

“They followed a structured Agile approach with clearly defined milestones.”

AgileTech Viet Nam developed a web-based logistics management system for an automotive parts supplier. The team integrated the platform with third-party providers and built a real-time tracking dashboard. AgileTech Viet Nam’s work reduced manual processing by 55%, improved real-time shipment visibility, and increased operational efficiency across multiple departments. The team followed a structured Agile approach, communicated consistently, delivered on time, and was flexible.

Manual processing reduced by 55% with real-time shipment visibility

5.0
May 2026

“They were not just executing tasks but were genuinely invested in the product’s success.”

AgileTech Viet Nam developed an MVP for a digital solutions provider’s marketplace platform. They created the UI/UX design, developed the front- and backend, and integrated payment systems. AgileTech Viet Nam successfully launched the MVP on time, allowing the client to onboard 500 users within two months. The platform was stable with minimal issues. Moreover, the team was collaborative, flexible, quick to adapt to changing priorities, and genuinely invested in the project’s success.

MVP launched on time, 500 users onboarded within two months

5.0
May 2026

“Their ability to handle both high-level architecture and hands-on implementation is rare.”

An IT services company hired AgileTech Viet Nam to re-architect their enterprise SaaS platform. The team conducted a technical audit, designed a new architecture, migrated legacy data, and added API gateways. Thanks to AgileTech Viet Nam’s work, the client saw improvements in system scalability, platform uptime, and deployment time. The team followed the Agile methodology, communicated effectively, and was responsive to the client’s feedback. AgileTech Viet Nam helped the client make better decisions.

Improved scalability, uptime, and deployment time on an enterprise SaaS

5.0
May 2026

“Their balance between technical expertise and product thinking stood out.”

AgileTech Viet Nam developed an AI-powered analytics platform for an AI visibility and GEO solutions company. The platform featured real-time reporting dashboards and data processing pipelines. AgileTech Viet Nam’s work improved the client’s data processing efficiency and the accuracy of AI-generated insights. The platform was user-friendly and supported the client’s first large-scale deployments. AgileTech Viet Nam’s team was communicative, adaptive, and technically proficient.

Improved data-processing efficiency and AI insight accuracy

5.0
May 2026

“Their professionalism, responsiveness, and ability to execute efficiently made them feel like an operational partner.”

AgileTech Viet Nam optimized a workflow for a consulting firm. The team improved lead management processes and streamlined internal communication systems across multiple departments. AgileTech Viet Nam’s work improved the client’s operations, customer communication process, and overall workflow efficiency. The team was strategic and reliable. Moreover, AgileTech Viet Nam worked closely with the client to understand their business objectives and recommend solutions.

5.0
May 2026

“They were flexible in accommodating evolving business needs while still keeping the project on track.”

AgileTech Viet Nam developed a digital platform for a real estate firm. They designed the UI/UX, implemented advanced search and filtering functionalities, integrated dashboards, and automated reporting tools. The platform improved operational efficiency, business performance, lead conversion rates, and customer responsiveness. AgileTech Viet Nam implemented a well-structured project management approach, meeting timelines and responding to feedback with flexibility. Their tailored solutions stood out.

Improved efficiency, business performance, and lead conversion

5.0
Mar 2026

“The team demonstrated strong professionalism, reliability, and a proactive approach throughout the project.”

AgileTech Viet Nam developed a scalable engineering workflow system for an ICT company. The goal was to streamline internal processes, improve cross-team visibility, and enhance coordination. The system significantly improved operational efficiency by reducing manual processes and increasing transparency across teams for the client. AgileTech Viet Nam set clear milestones and provided regular updates to ensure everyone remained in sync. Their professionalism and reliability stood out.

Scalable engineering workflow system with fewer manual processes

4.5
Apr 2021

“They are incredible to work with and are truly passionate about technology and our concept.”

AgileTech Viet Nam provides mobile app development services for a social media startup. They are building the app using Node.js and Flutter. With the ongoing partnership, AgileTech Viet Nam’s passion has impressed the client so far. The team is truly into technology, and their concept makes the client feel confident about the project’s continuous success.

4.0
Jun 2019

“I was impressed with the flow of the project.”

AgileTech Viet Nam developed a mobile app from scratch. After helping with scoping and objective formation, AgileTech created design mockups and developed the full iOS and Android solutions. Valuable user data is being gathered in ongoing beta tests, which will soon lead to growth and expansion opportunities. AgileTech Viet Nam provided consistent communication and established a smooth workflow. Issues were raised proactively, allowing fixes to come earlier in the process.

5.0
Nov 2024

“AgileTech excelled in supporting our project from initial mock-ups through to the final delivery on the App Store.”

AgileTech excelled in supporting our project from initial mock-ups through to the final delivery on the App Store, incorporating data analytics that we could easily share with our customers. The scope of work included mock-up creation, UI/UX design, interactive prototyping, app development, rigorous testing, and setting up a secure production environment on AWS, culminating in the apps release on both iOS and Android platforms.

5.0
Nov 2024

“The platform has greatly improved our operational efficiency, and we wholeheartedly recommend AgileTech.”

Working with AgileTech has been an amazing experience, especially when it comes to creating a personalized e-learning program for our IT services business. We were pleasantly surprised by how adaptable and scalable the platform developed by the AgileTech Team was. Their proficiency with user-friendly course administration and community participation technologies enabled us to provide a thorough instructional resource catered to our customers’ particular requirements. The platform has greatly improved our operational efficiency, and we are amazed by its capacity to manage heavy traffic with ease and offer comprehensive reporting and analytics. The platform remained successful and user-friendly because of the team’s dedication to continuous support and their quick response to criticism. For any organization looking to create innovative and reliable digital solutions, we wholeheartedly recommend AgileTech as a partner.

Personalized e-learning platform that handles heavy traffic

5.0
Nov 2024

“They used a potent tech stack including PHP, React, and AWS to guarantee perfect scalability and zero downtime.”

AgileTech provided a superb Learning Management System (LMS) that creatively and precisely addressed the intricate needs of our organization. Within a scalable, completely customizable platform, the LMS made it possible to create comprehensive courses, administer student tests, engage the community, and obtain real-time data insights. AgileTech’s modular and agile approach made sure that every component, from the user-friendly course builder to the sophisticated analytics and communication tools, was customized to meet our demands despite the difficulties of developing such a feature-rich system. In order to guarantee perfect scalability and zero downtime, even with high user concurrency, AgileTech used a potent tech stack that included PHP, React, and AWS. Their post-launch assistance, which included frequent training sessions and upgrades, gave our staff the means to fully use the LMS’s potential. This project was a testament to AgileTech’s technical skill, rapid deployment, and dedication, making them an outstanding choice for educational technology development.

Feature-rich LMS with course builder, analytics, and comms

5.0
Nov 2024

“We saw huge cost savings and optimized stock levels, so we consider AgileTech a partner in our company transformation.”

AgileTech created a working Supply Chain Management (SCM) system that has helped our supermarket chain simplify operations across inventory management, demand forecasting and logistics. They integrated our existing systems, automated inventory and logistics and gave us robust demand forecasting with AI, we saw huge cost savings and optimized stock levels. And they continued to deliver on quality post launch with regular updates and training sessions, so we consider AgileTech as a partner in our company transformation.

AI-driven demand forecasting across inventory and logistics

5.0
Nov 2024

“Since we launched our new site we’ve seen a significant increase in traffic and sales, which proves their work is effective.”

We’ve had an amazing experience with AgileTech for our eCommerce platform. The team worked with us to build an user friendly online store that met all our business needs. Their eCommerce development expertise was evident from the start as they shared valuable insights on how to maximize sales. The AgileTech team are not only talented but also care about their clients success. Since we launched our new site we’ve seen a significant increase in traffic and sales which proves their work is effective.

5.0
Nov 2024

“Their attention to detail in web development and UI/UX design has given us a site that looks great and works flawlessly.”

Working with AgileTech has been a game changer for us. We wanted a modern and responsive website and AgileTech delivered more than we expected. The team was super collaborative and involved us in every step of the process. Their attention to detail in web development and UI/UX design has given us a site that looks great and works flawlessly. The AgileTech team members are not only talented professionals but also great communicators, so we could share our vision and ideas easily. They were so committed to our success and the end result has increased our user engagement and satisfaction so much.

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